Case Study – GameStop National Sign & Lighting Service
Company: GameStop
Locations: 6,200 locations worldwide
US Locations: 4,700
Mall-based US locations: ~2,000
2008 Sales: $8.8 billion
MC Sign Company assists GameStop in sign/lighting service and repair
for a large portion of its US based stores. As one of multiple sign companies servicing GameStop it is absolutely critical to differentiate ourselves from the competition. Through a strict customer service process report, we provide frequent reporting such as average ticket price reports, ticket trend reports and Service Level Agreement (SLA) tracking reports. It is through this metrics-based approach that we ensure that GameStop is receiving quality, on-time, efficient and cost effective sign and lighting service.
Average ticket reports are generated monthly for every service customer. Unusual patterns and spikes are investigated by our team of data analysts to ensure we are providing the best service possible at a value to our customers.
Service Level Reports, monthly for every service customer. Depicts actual time to first touch and project completion benchmarked against a very strict set of industry expectations.
For the full GameStop case study,Click Here
Case Study – US Bank Downey Savings National Rebranding
Company: US Bank
Locations: 2,850 locations nationwide
Rebranding Locations: 230
Timeframe (notification to completion): 5 months
Nationwide Unveiling: 2 days
The program scope entailed everything from site surveys, code research, drawings, permitting, manufacturing, removal of existing signage, patch and repair, installation of new signage, and banner install and removal prior to nationwide rebrand unveiling.
Through our project management experience and phase management tools, MC Sign Company was able to define a critical path for the program. We were able to provide frequent reporting and tracking reports all while meeting a 2 day national rebrand unveiling deadline. It is through our metrics-based approach that we ensure that US Bank is receiving quality, on-time, efficient and cost effective sign manufacturing and project management.
Project Timelines help define a critical path for a project to meet standard or customer timelines. Status of the project is maintained and reports are run to determine actual time to project completion benchmarked against a very strict set of industry expectations. Unusual patterns and delays are investigated by our team of data analysts to ensure we are providing the best services possible at a value to our customers
Project Status Reports help determine, maintain and report the status of the project is maintained and reports are run to determine actual time to completion. Reports and can be viewed online with real-time updates to projects through our ClientWeb.
For the full US Bank case study,Click Here
