Service at Your Fingertips

MC Sign Company has a dedicated National Service Center available 24/7/365 to service and maintain your sites’ interior/exterior signage, interior/exterior lighting, and parking lot lighting. Our toll-free 24-hour Hotline lets our clients report maintenance and/or service needs any time – day or night. One of our 30+ Service Trained Professionals will identify and determine our customer’s problems, and promptly dispatch one of our Nationally Trained Crews to service the location identified. Our Customer Service Coordinators manage over 15,000 service calls annually, which are tracked through our monthly SLA (Service Level Agreement) Reports. MC Sign Company strives to complete work efficiently and provides real-time reports to ensure our clients are satisfied.

MC Sign Company utilizes extensive application software which allows you to take advantage of our internet-based ClientWeb communication tool. The ClientWeb puts the information you need at your fingertips. This also allows MC Sign Company to provide extensive industry leading reporting to all of our customers on budgetary numbers, average ticket, SLA performance, and customized customer needs.

Nationwide Coverage
MC Sign Company provides a turnkey Service and Maintenance program throughout the United States, Hawaii, Canada, Mexico, Guam, and Puerto Rico. We have nationally trained field partners ready to respond at a moments notice. MC Sign Company will service your needs with just one phone call to our Service Center Hotline. This allows our clients to focus on their core business while we handle the solutions to any Service and Maintenance issues.

Annual Maintenance & Preventative Maintenance Programs
At MC Sign Company our service team is dedicated to taking control of a service/maintenance issue “from the get go”. We offer flexible flat-rate monthly plans, budget maintenance programs, or long-term contracts. All these include surveying of sites, prioritization of outages, and priority repairs, which fall within client’s allocated budget.

On-Demand Services
Keeping tabs on your company’s signage, surrounds, interior and exterior graphics and lighting can be challenging, to say the least. Any small inconvenience can create a large setback, which is why MC Sign Company offers On-Demand Service. On-Demand Service is important for all of our clients should one particular location, or multiple locations inherit a problem. This is a simple program which is flexible with no contractual obligations. We want our clients to come to us with a sense of ease, knowing we will get the job done without having to sign on the dotted line. Our job is to make sure your brand image and integrity are maintained in high standards.

Not only will we get the job done, but our Account Managers are also tracking your data. They are analyzing reports and identifying industry trends in order to develop strategies to provide higher efficiencies and reduce our clients overall maintenance spend.